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JOB SUMMARY
Handle all escalated cases from incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
RESPONSIBILITIES
• Instigate collection calls to maximize debt recovery and to ensure assigned collection target are met.
• Proactively follow-up on remedial actions on delinquent accounts in order to ensure payment related issues are resolve and thus minimizing churn rate and increase customer satisfaction.
• Managing and updating of subscribers details to ensure accounts under portfolio assigned are contactable should any need arise.
• Responsible for termination of the 90 days->150days aging accounts
• To be flexible in handling and taking various assignments or projects given to you in other functions within GBVAS Segment or Contact Centre.
REQUIREMENTS
• Min SPM (min pass in Math, BM, Eng). Candidates who obtained a Pass in Mandarin paper at SPM level will have an added advantage. (SAP qualification due to an ‘F’ in BM is acceptable; however other subjects must have average to good grades).
• SPM/Diploma holders will need to at least have 1 year working experience.
• Fresh Degree holders are acceptable. However, they should have received their Degree results.
• Customer Service or credit collection related working experience will be advantageous
• Able to converse well in Bahasa Malaysia & English
• Proficient & fluent in spoken Mandarin Language will be an added advantage
- proper pronunciation & intonation
- good grammar
- correct choice of word
• Customer oriented with good interpersonal and communication skills.
• Computer literacy (E-mail applications, operates Windows 95/97).
• Possess mobile & email related knowledge.
• Strong numerical skills.
• Be highly adaptable to a dynamic environment.
• Effective team player.
• Has a pleasant disposition and personality.
• Typing skills – 25wpm.
If you are interested in this job opportunity, please contact Razif/Samuel at +603 55128877 for more information.
For more jobs opportunities with Digi, click on http://www.adecco-asia.com/malaysia/Digi/index.htm
We regret that only short listed candidates will be notified.
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